Average Reviews:
(More customer reviews)I received the struts for 2000 Cadillac, the front struts did not bolt "no drill" as advertised and the rear springs make terrible noise..I went to install these on a customers vehicle. I initially called on 3/17 and spoke to someone regarding this kit, if it was truly plug and play and no modification. Strutmasters assured me it was bolt on replacement.
I placed the order and the sales rep was polite. I received the product and some installiation issues as the one of struts was not drilled, so the vehicle could not be aligned, I called Strutmaster spoke to my sales rep and he said he would get someone to help me, they placed me on hold as the rep admittedly told me that he was new taken orders wen he put me on hold , then sent me to a voice mailbox. I called back and they told me their employee that handle this was no longer employed and they couldn't help me to leave a message for their new tech. 2 days went by no call from strutmasters.I then placed a call to my sales rep and stated I wanted to speak with a manager. In about a couple hours I received a call from Angelo, he did apologize for not contacting me sooner, and I explained the issues I was having with the right front struts as it was not drilled to specs, He instructed me to drill his product, I explained to Angelo that their product is advertised as no drill, no modification, Angelo refused to send me a new strut, but stated he would issue me a credit for the time to drill out the strut. I called Angelo back the next day and received his VM, I explained the that I drilled the right front strut, but I am having noise in the rear as the rear shocks are defective. I placed calls 4/15, 4/19, 4/20, 4/21. with received no call backs. This company is quick to take your money but any future support is slim to none, considering that advertise a lifetime warranty, how can a customer obtain it?
Click Here to see more reviews about: 2003-2006 Lincoln Navigator 4-Wheel Air Suspension Conversion Kit
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