Average Reviews:
(More customer reviews)Purchased OTC-3111 tester primarily for ABS on my 1999 Chevy after thorough review of other scanners' options.
After connecting the unit, it was not performing - was not retrieving ABS codes which corresponded to actual problems, and simulated problems.
Although the unit was consistent in retrieving ABS code problem, clearing-erasing the trouble code, however the codes were incorrectly designating different troubles.
Prior to purchasing of it, one of online another tool sales company salesman informed me, that despite of OTC - manufacturer tech support representation, no matter what they say, OTC-3111 was not going to do ABS, just engine only.
Following that info, I've asked via email and received from OTC tech support assurance that OTC-3111 IS SUPPORTING my Chevy.
Now can say that salesman was correct, and that he must have gotten info directly from OTC right people there -
better than mine.
Contacted OTC for warranty repair, obtained RMA with shipping label and send the unit back.
It has been already 3 weeks, and they still did not enter the unit onto their system.
It is going to take at least another week or much longer, if - if I ever get what supposed simple purchase of functioning ABS trouble code code reader with resetting of the code.
They were assuring me of short turn-around time - 7 days, shipping new ones in 24 to 48 hours, but that has turned out all as OTC misstatements.
Problem is, that they (OTC) do sell much more expensive units for ABS, starting at about $800.00, to &7500.00,
but they have simply little or no interest to sell functioning ABS unit, and actually their interest is not to sell ABS troubleshooting tool for $250.00 to broad consumer base like do-it-yourself-er.
Instead they want you to purchase one of those pricey one, on which they make much much better deal then on those for DIY.
That is the fact gleaning from how the system of sale, advertising, and actual resolving the matter of bringing
the unit sales to what is being advertised. OTC is quite deceptive and illusive.
By the way, OTC and ACTRON are subsidiaries of the same company: SPX.
And they are going on and on without much other solutions for the consumer with these sort of business practices.
I would NOT RECOMMEND purchasing low prized OTC units at all as this OTC-3111, until their business practices get changed.
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